The terms that govern use of VetJustice.ai. Please read them carefully. Last updated September 27, 2026.
These Terms of Service (“Terms”) are a binding agreement between you and VetJustice LLC (“VetJustice,” “we,” “us”), the operator of the VetJustice.ai platform (the “Service”). By creating an account, accessing, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
VetJustice.ai is a claim-preparation and evidence-drafting tool for VA-accredited representatives. It uses artificial intelligence to analyze a veteran’s records and rated conditions, identify potential additional and secondary conditions, and draft signature-ready nexus letters, exam-preparation materials, and a VA Form 21-526EZ claim package for the representative to review, finalize, and file. Every output is a draft prepared for professional review.
The Service is intended for use by VA-accredited representatives — Veterans Service Organization (VSO) officers, accredited claims agents, and accredited attorneys — acting within the scope of their accreditation and with proper authority (including a valid power of attorney, VA Form 21-22 or 21-22a, where required). Every person who uses the Service needs their own account and their own accreditation, which we check against VA’s accreditation roster. You represent that you are such a representative and that you are at least 18 years old.
VetJustice is not a law firm and does not provide legal advice, and it is not a medical practice and does not provide medical advice. Nothing on the Service creates an attorney-client relationship or a physician-patient relationship. The Service’s outputs are analytical drafts, not VA rating decisions, legal opinions, or medical diagnoses. You are responsible for exercising your own professional judgment on every claim.
AI-generated content — including nexus letter drafts — must be reviewed, completed, and signed by a qualified medical professional before submission to VA. An unsigned AI draft has no evidentiary value. Findings, citations, and probability estimates are aids to your judgment and may contain errors; you must verify them against the underlying records and applicable law before relying on or filing them.
VetJustice.ai is an independent tool. It is not affiliated with, endorsed by, or operated by the U.S. Department of Veterans Affairs. Any use of VA public APIs is subject to VA’s own terms and does not imply VA sponsorship.
Firm accounts. The person who registers a firm is its owner. The owner may invite other accredited representatives to join; each member signs in with their own account, and every member can see and work on all of the firm’s cases. The owner is responsible for the firm’s members and billing, including removing anyone who leaves the firm or is no longer accredited, and may require two-step sign-in for the firm. A job approved by any member is the firm’s charge.
You agree not to:
The Service is priced per job. Prices are listed in the Service, and each job’s price is shown and approved before the job runs, by you or automatically up to an amount your firm’s owner sets. Fees are charged to the representative or firm, never to the veteran. A firm pays from a prepaid balance, by a monthly invoice charged to its saved card on the 1st for the previous month’s approved jobs, or under a separate written agreement with us. A job that fails is not charged, and anything taken for it is given back. Except where required by law, fees for jobs that ran are non-refundable; contact us about any unused prepaid balance if you close your firm’s account. If a monthly invoice is unpaid 14 days after it is issued, new jobs billed by invoice are paused until it is paid. Payments are processed by Stripe, and we never receive full card numbers. We may change prices; a new price applies only to jobs approved after it is shown.
The Service, including its software, models, prompts, databases, and design, is owned by VetJustice and protected by intellectual-property laws (including pending U.S. patent applications). You retain ownership of the content you upload. You grant us a limited license to process that content solely to provide the Service to you. We may use de-identified, aggregated data to operate and improve the Service.
The Service relies on third parties (including Anthropic for AI processing, Amazon Web Services for hosting, and VA public APIs). Your use may be subject to those parties’ terms, and we are not responsible for their acts or omissions.
The Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that outputs are accurate or complete, or that use of the Service will result in any particular claim outcome.
To the maximum extent permitted by law, VetJustice and its owners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, claim denials, missed deadlines, or lost benefits, arising from your use of the Service. Our total liability for any claim will not exceed the amount you paid us for the Service in the twelve months before the event giving rise to the claim.
You agree to indemnify and hold harmless VetJustice from claims, losses, and expenses (including reasonable attorneys’ fees) arising from your use of the Service, your filings, or your breach of these Terms or of any professional or legal duty owed to a veteran.
Our handling of information is described in our Privacy Policy, which is incorporated into these Terms.
You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms or use the Service in a way that creates legal or security risk. Sections that by their nature should survive termination (including Intellectual Property, Disclaimers, Limitation of Liability, and Indemnification) will survive.
We may update these Terms from time to time. Material changes will be posted here with a revised “Last updated” date. Continued use of the Service after changes take effect constitutes acceptance.
These Terms are governed by the laws of the State of Alabama, without regard to its conflict-of-laws rules. The exclusive venue for disputes is the state and federal courts located in Alabama, and you consent to their jurisdiction.
Questions about these Terms: service@vetjustice.ai.