The tour shows VetJustice Pro, the tool VA-accredited representatives use, working on a fictional veteran’s records. It takes about three minutes with narration, or you can look around on your own. Here is what you’ll see, in plain words.
Prefer to listen? This page, read aloud (2 minutes 15 seconds).
Every finding shows the document and page it came from.
To grant service connection, VA needs three things: a current diagnosis, an event, injury or illness during service, and a medical link between them — the “nexus.” Records usually show the first two; the link is often what’s missing. A nexus letter is a qualified medical professional’s written opinion that your condition is at least as likely as not caused or made worse by your service, or by a condition VA already rates, with the reasons. VetJustice Pro drafts one from your records; your representative has a medical professional review, edit and sign it. More about nexus letters, with an example letter.
Sometimes an old VA decision was simply wrong on the record VA already had. For example, VA denied your knee claim in 1985 because “service records show no knee injury,” but your service treatment records, already in VA’s file, show a knee injury on two or three sick-call visits. If those records would have changed the decision, your representative can ask VA to correct it as if it had been right from the start, which can mean back pay to the original date. More about CUE, with an example screen.
Your representative runs VetJustice Pro and decides what to file. You can’t use it yourself, it can’t promise a rating, and nothing goes to VA without your representative.